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How 53ok Handles Your Personal Information

Your account details and payment activity on 53ok are collected only for what we need to run your account — processing deposits via bKash, Nagad or Rocket, verifying identity, and keeping sessions secure.

Data collected only as neededbKash, Nagad, Rocket payment data protectedYour right to access and deleteAccount security by default
53ok How 53ok Handles Your Personal Information
CONTACT OUR TEAM

Reach Us About Your Privacy

If you want to see the data we hold on your account, request a correction, or ask us to delete your details, our support team handles these requests directly. Responses go to the email address on your account, so keep that up to date in your profile settings.

Team online

Email Support

Send your data request to our support address listed in your account dashboard. We aim to respond within the window required by applicable rules in your region.

Live Chat

Open the chat widget from any page in the lobby. Available during our active support hours, which are posted in the Help section of your account.

Account Settings

Some data — display name, contact email, linked wallet — can be reviewed and updated directly from your account profile without contacting support.

DATA HANDLING STANDARDS

How We Protect and Manage Your Account Data

Security on your account starts at login. We use OTP verification tied to your registered mobile number so that only you can start a new session. Session tokens expire after a period of inactivity, and any new device login triggers a fresh OTP check. Payment data for bKash, Nagad and Rocket moves through TLS-encrypted connections and is never stored in plain text on our servers.

Encryption at Rest

Account records and wallet references are encrypted in storage. Payment identifiers for bKash, Nagad and Rocket are masked in your transaction history so only the last digits are visible.

Data Retention

We keep your account data for as long as your account is open. Once you close it, personal data is deleted or anonymised in line with the retention period set by applicable law.

Cookie Controls

Session cookies keep you logged in during a visit. You can block or clear them via your browser or Android settings — this does not remove your account or wallet history.

Your Rights

You can request a copy of your data, ask us to correct inaccurate details, or request deletion. Submit these through live chat or the support email shown in your account dashboard.

Common Questions About Your Data on 53ok

These are the questions we hear most often about how your information is stored and how to exercise your rights on this platform.

We collect your name, email address, mobile number and the wallet ID linked to your bKash, Nagad or Rocket account. We use this only to operate your account and process transactions.

No. Payment references for bKash, Nagad and Rocket are used only for transaction reconciliation and are never passed to third-party marketers or data brokers.

Contact us via live chat or the support email in your account dashboard. We will send a copy to your registered email address within the timeframe required by applicable rules in your region.

Yes. Submit a deletion request through support. Once your account is closed and the mandatory retention period under local law has passed, your personal data is deleted or anonymised.

Login requires OTP verification to your registered mobile number. Session tokens expire after inactivity, and any login from a new device triggers a fresh OTP check before access is granted.

We use session cookies to keep you logged in during a visit. Clear or block them through your browser or Android settings at any time — your account and wallet history are not affected.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.